Cancellation & Refund Policy
Last Updated: 21 January 2024, 12:01:07
At Pasadika Healer, we value our customers and aim to provide a fair and transparent cancellation and refund process. By purchasing from our Website (https://pasadikahealer.com), you agree to the following policy:
1. Order Cancellations
Cancellation requests must be made immediately after placing the order.
Once the order has been communicated to our vendors/merchants and the shipping process has begun, we may not be able to accept the cancellation.
Cancellations are not accepted for perishable or consumable items such as flowers, food, or similar goods.
2. Damaged or Defective Products
If you receive a damaged or defective item, please contact our Customer Service within 7 days of receiving the product.
The product will be inspected by the merchant/vendor before a refund or replacement is approved.
3. Product Not as Described
If you believe the product received does not match the description on our Website or your expectations, notify our Customer Service within 7 days of receipt.
After reviewing your complaint, our team will decide on a suitable resolution (refund, replacement, or store credit).
4. Manufacturer Warranty
For products covered under a manufacturer’s warranty, please contact the manufacturer directly for repairs or replacement.
5. Refund Process
Refunds, once approved, will be processed within 6–8 business days to the original payment method used at the time of purchase.
Timeframes may vary depending on your payment provider or bank processing times.
6. Non-Refundable Services
Consultation fees (including astrology sessions, gemstone recommendations, and healing services) are non-refundable once the session has been conducted.
If you cancel a booked consultation at least 7 days before the scheduled time, you may reschedule without extra charges.
Contact for Cancellations & Refunds
📧 Email: pasadikacoach@gmail.com